Not an emergency service
Do not use Ubreak Free for an emergency. For severe pain, heavy bleeding, breathing difficulty, fainting, loss of consciousness, risk of self-harm, sexual violence requiring immediate assistance, or any immediate danger, contact local emergency services or go to the nearest emergency department.
General information is not medical advice
Website content and the automated care guide provide general information and possible routing only. They do not diagnose a condition, replace a physical examination, create a doctor-patient relationship, or guarantee that a particular specialty or treatment is appropriate.
Professional consultation
Medical advice, diagnosis, and treatment can be provided only by an appropriately qualified professional after sufficient assessment. The professional decides whether chat, phone, or video is suitable or whether an in-person examination, testing, referral, or emergency care is needed.
Prescriptions
A prescription is never automatic. A doctor may prescribe only when clinically appropriate and legally permitted after confirming relevant identity, history, symptoms, allergies, current medicines, and other necessary information.
No guaranteed outcome
Healthcare outcomes vary. Professional listings, appointment access, response times, treatment suitability, and results are not guaranteed. If symptoms worsen, persist, or change, seek prompt medical attention.
Third-party and educational content
Links or references to third-party services are provided for convenience and do not imply endorsement. Educational content may not cover every risk, contraindication, or individual circumstance.
Platform and privacy limits
Use the authenticated care portal for appointments and prescriptions. Do not send verification codes, prescriptions, photographs, identity documents, or detailed medical information by ordinary email. Clinical governance, professional verification, and lawful recordkeeping remain the responsibility of the service operator and treating professionals.