Storage notice: account, appointment, and prescription records are stored on Ubreak Free's hosting server and are available only through authenticated, role-based accounts. Email verification codes expire after a short period and must not be shared.
Information we may collect
Information may include account details such as name, email and phone number; appointment requests and preferences; consultation records and prescriptions entered by authorised professionals; professional credentials; security logs; and consent choices. Health-related information is sensitive and should be collected only when necessary to provide requested services.
How information may be used
- Create and protect accounts.
- Route appointment requests and connect patients with selected professionals.
- Support consultations, prescriptions, follow-up, and service communications.
- Verify professional credentials and administer the directory.
- Maintain security, prevent misuse, meet legal duties, and improve reliability.
Consent and clinical care
Where consent is required, users should receive a clear notice and be able to make an informed choice. A healthcare professional may need to confirm identity, age, location, consent, and whether telemedicine is appropriate before care begins.
Sharing
Information may be shared with the professional selected by the patient, authorised platform staff, and carefully chosen service providers that support hosting, communications, security, or payment services. Information may also be disclosed when required by law or necessary to protect life and safety. Ubreak Free does not intend to sell personal health information.
Retention and security
Records are retained for legitimate care, legal, safety, and operational needs. Current safeguards include encrypted website connections, expiring email codes, server-side sessions, and role-based access. Further safeguards, reviews, backups, monitoring, and incident procedures are maintained as the service develops. No online system can promise absolute security.
Your choices
Subject to applicable law and clinical record obligations, users may request information about their data, correction of inaccurate details, withdrawal of consent for optional processing, or deletion of eligible information. Some clinical or transaction records may need to be retained.
Children
The service is intended for adults unless a specific, legally compliant pathway for minors is introduced. Age and guardian consent requirements may apply.
Changes and contact
This policy may be updated as the service and legal requirements develop. Material changes should be communicated through the website or account. Privacy questions and requests can be sent to contact@ubreakfree.org.